[HTML][HTML] Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic: Its relation with open innovation

YT Prasetyo, H Tanto, M Mariyanto, C Hanjaya… - Journal of open …, 2021 - mdpi.com
Online food delivery service (OFDS) has been widely utilized during the new normal of the
COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of …

[HTML][HTML] An empirical evaluation of technology acceptance model for Artificial Intelligence in E-commerce

C Wang, SF Ahmad, AYABA Ayassrah, EM Awwad… - Heliyon, 2023 - cell.com
Artificial Intelligence (AI) has become essential to Electronic-Commerce technology over the
past decades. Its fast growth has changed the way consumers do online shopping. Using …

[HTML][HTML] Chinese public's knowledge, perceived severity, and perceived controllability of COVID-19 and their associations with emotional and behavioural reactions …

JB Li, A Yang, K Dou, LX Wang, MC Zhang, XQ Lin - BMC public health, 2020 - Springer
Background The outbreak of the coronavirus disease-19 (COVID-19) has caused enormous
stress among the public in China. Intellectual input from various aspects is needed to fight …

[HTML][HTML] The effect of service quality on customer satisfaction in an automotive after-sales service

JR Balinado, YT Prasetyo, MN Young… - Journal of Open …, 2021 - Elsevier
Assessment of service quality has been widely utilized in after-sales service, especially in
the automotive industry. The purpose of the study was to determine factors affecting …

Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic

T Chuenyindee, AKS Ong, JP Ramos, YT Prasetyo… - Utilities policy, 2022 - Elsevier
The implementation of lockdown due to the COVID-19 pandemic has affected most
businesses worldwide. The transportation business, specifically in the Philippines, has been …

Intentions

VG Morwitz, KP Munz - Consumer psychology review, 2021 - Wiley Online Library
Intentions are one of the most widely used constructs in consumer research. We review over
50 years of research that has helped us understand what intentions are, their antecedents …

Tourists' travel intention: Revisiting the TPB model with age and perceived risk as moderator and attitude as mediator

LH Wang, SS Yeh, KY Chen, TC Huan - Tourism Review, 2022 - emerald.com
Purpose This study aims to understand tourists' travel intention during the COVID-19
pandemic by using the theory of planned behavior (TPB) with additional causal links and …

Factors affecting intention to prepare for mitigation of “the big one” earthquake in the Philippines: Integrating protection motivation theory and extended theory of …

AKS Ong, YT Prasetyo, FC Lagura, RN Ramos… - International Journal of …, 2021 - Elsevier
The lack of studies on Filipinos preparedness in natural calamities such as earthquakes,
specifically “The Big One”, posed the necessity for researchers to assess the preparedness …

[HTML][HTML] Consumer behavior in clothing industry and its relationship with open innovation dynamics during the COVID-19 pandemic

AKS Ong, MA Cleofas, YT Prasetyo… - Journal of Open …, 2021 - mdpi.com
The fashion industry has been continuously growing over the years, yet it is an industry that
was greatly affected by the COVID-19 pandemic. The purpose of the study was to determine …

[HTML][HTML] Preventive behaviors during the COVID-19 pandemic: Associations with perceived behavioral control, attitudes, and subjective norm

D Aschwanden, JE Strickhouser, AA Sesker… - Frontiers in public …, 2021 - frontiersin.org
Background: The coronavirus disease 2019 (COVID-19) is a highly contagious and
potentially fatal infectious disease that has swept the globe. To reduce the spread, it is …