Psychological factors underlying attitudes toward AI tools
J De Freitas, S Agarwal, B Schmitt… - Nature Human Behaviour, 2023 - nature.com
What are the psychological factors driving attitudes toward artificial intelligence (AI) tools,
and how can resistance to AI systems be overcome when they are beneficial? Here we first …
and how can resistance to AI systems be overcome when they are beneficial? Here we first …
Friend or Fiend? Disentangling Upward Humor's (De) Stabilizing Effects on Hierarchies
Humor research in organizations focuses on leaders' humor, but we know far less about
followers' humor. Here, we review and synthesize the scattered work on this “upward …
followers' humor. Here, we review and synthesize the scattered work on this “upward …
More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents
The proliferation of hybrid service agents—combinations of artificial intelligence (AI) and
human employees behind a single interface—further blurs the line between humans and …
human employees behind a single interface—further blurs the line between humans and …
[HTML][HTML] GPT and CLT: The impact of ChatGPT's level of abstraction on consumer recommendations
SN Kirshner - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study explores how ChatGPT interprets information through the lens of Construal Level
Theory (CLT). The findings show that ChatGPT exhibits an abstraction bias, generating …
Theory (CLT). The findings show that ChatGPT exhibits an abstraction bias, generating …
[HTML][HTML] Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity
Recent studies have demonstrated the potential of generative artificial intelligence (GenAI)
in enhancing marketing content. However, its impact on consumer behavior has remained …
in enhancing marketing content. However, its impact on consumer behavior has remained …
Giving AI a Human Touch: Highlighting Human Input Increases the Perceived Helpfulness of Advice from AI Coaches
How can we increase the acceptance of artificial intelligence (AI) coaching advice? Across
five studies (N= 3, 780), we document that people perceive AI advice as more helpful if …
five studies (N= 3, 780), we document that people perceive AI advice as more helpful if …
How artificial intelligence constrains the human experience
Artificial intelligence (AI) and related technologies are transforming many consumption
activities, powering breakthroughs that expand the human experience by enhancing human …
activities, powering breakthroughs that expand the human experience by enhancing human …
Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
The significant advancements in virtual assistant (VA) technology have fundamentally
transformed customer interactions in online retail. Using the underpinnings of Media …
transformed customer interactions in online retail. Using the underpinnings of Media …
Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
In cobotic service teams, employees and robots collaborate to serve customers. As cobotic
teams become more prevalent, a key question arises: How do consumers respond to cobotic …
teams become more prevalent, a key question arises: How do consumers respond to cobotic …
Deploying artificial intelligence in services to AID vulnerable consumers
Despite offering substantial opportunities to tailor services to consumers' wants and needs,
artificial intelligence (AI) technologies often come with ethical and operational challenges …
artificial intelligence (AI) technologies often come with ethical and operational challenges …