Customer journey has become an increasingly important concept to understand complex
customer behaviours and get insights into their experiences. While the term has been used …

Despite their global emergence, sharing economy businesses do not consistently
experience favourable outcomes across different geographical regions. Additionally, since …

This research illustrates the relevance of individual digital capabilities for SMEs' growth and
innovation performance. Going beyond Penrosian growth theory, taking a microfoundational …

The main goal of this research is to provide a comprehensive understanding of the actual
progresses in artificial intelligence, with emphasis on chatbots as emerging forms of …

ABSTRACT Industry 4.0 (I4. 0) is a fast-evolving area of research, bringing together
knowledge from multiple academic fields into creative solutions for manufacturing …

Collaborative consumption in the fashion industry has been put forward as a way to
overcome current challenges of the 'take-make-use-dispose'economic system that is …

The exponential rise of sharing economy has accelerated the growth of shared healthcare
platforms in recent times. Although a shared healthcare platform transforms the exchange of …

Shared consumption is rapidly evolving as a potential alternative consumption paradigm
and hence gaining increased scholarly attention. In the last 5 years, there has been an …

Against the backdrop of the growing reliance of consumers on the sharing economy, the
literature still has little evidence on the psychological and social factors of use behaviour …

Purpose Despite the perceived role of customer value in post-adoption behaviour in the
context of ride-hailing apps such as Uber, there has been limited research on the subject …