Forecasting has always been at the forefront of decision making and planning. The
uncertainty that surrounds the future is both exciting and challenging, with individuals and …

Many service systems display nonstationary demand: the number of customers fluctuates
over time according to a stochastic—though to some extent predictable—pattern. To …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

′ These sections represent the clearest rendition yet of these subjects, with difficult
concepts introduced in a digestible form for the neophytic (or not so neophytic) researcher …

We consider a branch of queueing theory, retrial queueing systems, which is characterized
by the following basic assumption: a customer who cannot receive service (due to finite …

We propose a novel “smart parking” system for an urban environment. The system assigns
and reserves an optimal parking space based on the driver's cost function that combines …

We examine historical banking crises through the lens of bank equity declines, which cover
a broad sample of episodes of banking distress with and without banking panics. To do this …

Call centers are an increasingly important part of today's business world, employing millions
of agents across the globe and serving as a primary customer‐facing channel for firms in …

A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …

Behavioral operations is now an established and fundamental research field dedicated to
understanding how the behavior of managers, workers, and customers influences …