Behavioral operations is now an established and fundamental research field dedicated to
understanding how the behavior of managers, workers, and customers influences …

Hospitals are complex systems with essential societal benefits and huge mounting costs.
These costs are exacerbated by inefficiencies in hospital processes, which are often …

We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

Computational methods for rostering and personnel scheduling has been a subject of
continued research and commercial interest since the 1950s. This annotated bibliography …

We examine how start-of-workday mood serves as an “affective prime” that relates to how
employees see work events, how they feel subsequent to events, and how this felt affect …

Power grids, flexible manufacturing, cellular communications: interconnectedness has
consequences. This remarkable book gives the tools and philosophy you need to build …

This work examines the process of admission to a hospital's intensive care unit (ICU). ICUs
currently lack systematic admission criteria, largely because the impact of ICU admission on …

Many restaurants have recently implemented self-order technologies across both online and
offline channels. Online technology, through websites and mobile apps, allows customers to …

We conduct an empirical investigation of the impact of queue management on patients'
average wait time and length of stay (LOS). Using an emergency department's (ED) patient …

In this work, we present a bibliography on retrial queues which updates the bibliography
published in this journal in Artalejo (1999)[7]. The bibliography is focused on the progress …