We conduct an empirical study to analyze how waiting in queue in the context of a retail
store affects customers' purchasing behavior. Our methodology combines a novel data set …

Hospital diagnostic facilities, such as magnetic resonance imaging centers, typically provide
service to several diverse patient groups: outpatients, who are scheduled in advance; …

5,702,253 A 12/1997 Bryce et a1. 5,825,869 A 10/1998 Brooks et al. 5,926,538 A 7/1999
Deryugin et al. 6,052,460 A 4/2000 Fisher et a1. 6,064,731 A 5/2000 Flockhart etal …

Call centers usually handle several types of calls, but it is usually not possible or cost
effective to have every agent be able to handle every type of call. Thus, the agents tend to …

5,926,538 6,064,731 6,163,607 6,222,919 6,324.282 6,333,979 6,389,400 6,408,066 6.41
1687 6.424, 709 6,434,230 6,496.580 6,504,920 6,639,976 6,661,889 6,704,410 6,763,104 …

5,155,763 A 10/1992 Bigus et al. 5,206,903. A 4, 1993 Kohler et al. 5,702,253 A 12/1997
Bryce et al. 5,825,869 A 10, 1998 Brooks et al. 5,903,641 A 5, 1999 Tonisson 5,926,538 A …

We examine the intra-individual relationships between state mood and the primary
components of the individual-level criterion space (task performance, organizational …

Method, system and program product, comprising: obtaining agent parameter data;
percentiling agents based on the agent parameter data, to obtain an agent distribution of …

(58) Field of Classification Search ward in the queue relative to at least one other caller.
Jumping USPC......... 379/265.01, 266.01, 93.03 the caller may further be based on …

How do near-bankruptcy events in the past affect the dynamics of stock-market prices in the
future? Specifically, what are the long-time properties of a time-local exponential growth of …