Navigating industry 5.0: A survey of key enabling technologies, trends, challenges, and opportunities
This century has been a major avenue for revolutionary changes in technology and industry.
Industries have transitioned towards intelligent automation, relying less on human …
Industries have transitioned towards intelligent automation, relying less on human …
Voice assistants in hospitality: using artificial intelligence for customer service
D Buhalis, I Moldavska - Journal of Hospitality and Tourism …, 2022 - emerald.com
Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …
human speech and implementing commands pronounced by users. This paper aims to …
Metaverse for climbing the ladder toward 'Industry 5.0'and 'Society 5.0'?
Metaverse implementations have started to emerge in various industries with the promise of
providing better industrial services and a more sustainable society (Society 5.0). At the same …
providing better industrial services and a more sustainable society (Society 5.0). At the same …
Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …
they are receiving increasing interest from hotel managers and researchers. However, the …
Unveiling the complexity of consumers' intention to use service robots: An fsQCA approach
Despite the growing body of research exploring factors associated with service robot
adoption, the existing comprehension of this emerging technology remains largely …
adoption, the existing comprehension of this emerging technology remains largely …
Customer emotions in service robot encounters: A hybrid machine-human intelligence approach
Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …
through online reviews is critical for forecasting consumers' intention to adopt service robots …
Living and working with service robots: a TCCM analysis and considerations for future research
A De Keyser, WH Kunz - Journal of Service Management, 2022 - emerald.com
Purpose Service robots are now an integral part of people's living and working environment,
making service robots one of the hot topics for service researchers today. Against that …
making service robots one of the hot topics for service researchers today. Against that …
The social significance of AI in retail on customer experience and shopping practices
This paper draws on practice-informed, ethnographic research to develop an understanding
of the novel social consequences and opportunities afforded from consumers' interactions …
of the novel social consequences and opportunities afforded from consumers' interactions …
Artificial intelligence in services: current trends, benefits and challenges
The automation of services taking advantage of the significant opportunities offered by
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
[HTML][HTML] Intelligent automation implementation and corporate sustainability performance: The enabling role of corporate social responsibility strategy
Abstract Although Intelligent Automation (IA) represents the future of business automation,
the organizational implementation and sustainability performance of this emerging …
the organizational implementation and sustainability performance of this emerging …