The elephant in the room: Heritage, affect, and emotion

L Smith, G Campbell - A companion to heritage studies, 2015 - Wiley Online Library
Affect and emotion, like memory before them, have recently become a focus of discussion in
the social sciences. This chapter reviews the way emotion has been addressed in heritage …

Contemplating museums' service failure: Extracting the service quality dimensions of museums from negative on-line reviews

Y Su, W Teng - Tourism Management, 2018 - Elsevier
Museums are important attractions in contemporary cultural tourism, which has brought them
economic benefit as well as managerial challenges. Museums' mandate of custodianship …

Human-exhibition interaction (HEI) in designing exhibitions: A systematic literature review

N Wang, L Xia - International Journal of Hospitality Management, 2019 - Elsevier
This paper presents a theoretical framework in which fundamental exhibition factors were
defined, communicative relationship between humans and exhibitions was presented, and a …

[图书][B] Fashion, history, museums: Inventing the display of dress

J Petrov - 2019 - library.oapen.org
The last decade has seen the growing popularity and visibility of fashion as a cultural
product, including its growing presence in museum exhibitions. This book explores the …

Visitors' satisfaction at managed tourist attractions in Northern Norway: Do on-site factors matter?

Ø Jensen, Y Li, M Uysal - Tourism Management, 2017 - Elsevier
A plethora of research has studied the antecedents of visitor experience in destinations and
tourist attractions. Few studies have systematically analyzed the discriminating effects of …

Museum visitors' heterogeneity and experience processing

JL Ruiz-Alba, A Nazarian, MA Rodríguez-Molina… - International Journal of …, 2019 - Elsevier
This research examines the relationships between affective and cognitive antecedents and
consequences of satisfaction under a market heterogeneity approach. It includes co-creation …

The role of atmosphere in Italian museums: Effects on brand perceptions and visitor behavioral intentions

C Piancatelli, M Massi, A Vocino - Journal of Strategic Marketing, 2021 - Taylor & Francis
This paper examines the role of museum atmosphere in affecting brand trustworthiness,
perceived quality, visitor satisfaction, and visitor behavioral intentions in a museum context …

The affective turn in museums and the rise of affective curatorship

M Varutti - Museum management and curatorship, 2023 - Taylor & Francis
This article examines the affective turn in museums: what does it mean for museum theory
and practice? How can we theorize its effects? In order to address these questions, the …

The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum

F Ponsignon, DA Jaud, F Durrieu… - International Journal of …, 2024 - emerald.com
Purpose Applying the stimulus-organism-response (SOR) theory in a wine museum context,
this paper aims to examine how and why experience design characteristics influence visitor …

The role of ambiances and aesthetics on millennials' museum visiting behavior

H Hyun, J Park, T Ren, H Kim - Arts and the Market, 2018 - emerald.com
Purpose The purpose of this paper is to establish a framework for millennials' museum
visiting behaviour and to explore the moderating effects of aesthetics and ambience for …