Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Beckground: In the banking industry, service quality is an important factor in maintaining and
increasing customer satisfaction. One indicator of the success of service quality is word of …

Supermarkets are large food stores operating to a considerable degree on self-service
basis. The supermarkets have significant impact on food prices across the globe. The paper …

This study aims to explore the effects of service-quality dimensions on the customer
satisfaction of non-banking financial institutions in an emerging economy by adopting the …

Globally, the development of the hospitality industry is significant. This is happening in line
with the increasing number of customers and the number of similar industry players. This …

The aim of this study is to capture the impact of different dimensions of services of mobile
banking on customer satisfaction for the mobile banking users for rural areas of Bangladesh …

Banks operate in an environment characterized by competition between banking service
providers and the continuous development of financial technology. On this basis, the quality …

Managing mutual relationship with the customer is a decisive task in every sector. Many
earlier research outcomes evidenced this as a major drawback, particularly in the banking …

Assessing the service quality of water provision is essential to minimize the gaps between
customer expectations and perceptions. This study aims at assessing the bulk water …

Recently, the demand for internet banking has been gradually increasing the number of
online banking customers, where the banking clients or customers do not need to visit a …