This article aims to conduct a systematic literature review of the relationships between
service quality and customer satisfaction. Forty-one papers were chosen after a search was …

In industries that operate in the service sector, especially banks, it is necessary to have
differences that can distinguish one bank from another. This difference can be made by …

Organizations must be able to predict customer needs and desires in the future accurately,
so banks can develop innovative products and strategies. This research consists of Service …

Online banking or Internet banking is a common phenomenon nowadays because of its
convenience. Customers can use Internet banking to practically access all the banking …

Downsizing campaigns and employee layoffs can result in poor customer service leading to
service revenue losses. Understanding lost service revenue predictors is critical for leaders …

The study aims to identify quality dimensions, and provide valid and reliable measurement
instruments for the service quality of TQM education institutions from the external customers' …

Starting from the findings of other authors that logistic service quality indeed affects customer
satisfaction, the author of this paper wanted to examine whether this relation existed in the …

The Christian education movement has suffered in recent decades, as hundreds of schools
have closed. Many more schools are losing students and are not experiencing growth. The …

■ RESUMO O setor de serviços bancários possui uma função importante na economia e na
sociedade por meio da intermediação na transferência de recursos entre os agentes …

Aim: Bandaranaike International Airport (BIA) is important in the development of the Sri
Lankan economy. To remain competitive in the service sector it is essential to focus more on …