Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

This study examines the influence of service reliability on customer satisfaction in the
insurance industry in Kenya. The study was anchored on the Assimilation Contrast Theory …

This contribution presents a simplified and more practical version of an objective
dimensionality reduction method within multi-objective optimisation–a Representative …

Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …

The Insurance industry is essential to the economic course of every nation attaining
sustainable growth and prosperity. However, the industry continues to experience a …

This research was conducted to examine the direct and indirect impact of Brand Image,
Service Quality, and Sales Promotion on Repurchase Intention through Customer …

This paper aims to identify customer relationship management components (call centre,
service centre, and data mining) and their role in influencing customer retention through …

Financial service providers, especially insurance industry put maximum attention to the
customer retention while formulating any strategy or plan, while competitors are always …

The objectives of this research were: 1) to develop and verify the structural relationship
model of factors affecting customer loyalty for retail convenience store businesses in …

This study aims to test consumer loyalty to GrabFood in terms of security, privacy, service
fulfillment, non decptionand satisfaction from GrabFood consumers themselves. The …