Artificial intelligence (AI) and algorithmic decision making are having a profound impact on
our daily lives. These systems are vastly used in different high-stakes applications like …

Purpose Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future
manifestations of AI are expected to bring even greater change, possibly ushering in the …

AI-based smart healthcare services are emerging as promising tools to improve efficiency
and effectiveness of healthcare service delivery. This study aimed to examine the roles of …

Abstract Conversational Artificial Intelligence (AI) backed Alexa, Siri and Google Assistants
are examples of Voice-based digital assistants (VBDA) that are ubiquitously occupying our …

Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …

In today's digitalized world, technologies such as the Internet of Things (IoT) and smart
connected objects (SCOs) are moving to the forefront and have given rise to fundamental …

AI chatbots have been widely applied in the frontline to serve customers. Yet, the existing
dimensions and scales of service quality can hardly fit the new AI environment. To address …

Artificial intelligence (AI)-powered autonomous vehicles (AVs) are one of the most highly
anticipated technological advancements of our time, with potentially wide-ranging social …

Artificial intelligence (AI)-based voice assistants have become an essential part of our daily
lives. Yet, little is known concerning what motivates students to use them in educational …

Abstract Advancements in conversational Artificial Intelligence (AI) have led to rapid growth
in firms' use of AI chatbots in customer service roles. While the shareholder wealth effects of …