The growth of social media usage questions the old-style idea of customer relationship
management (CRM). Social CRM strategy is a novel version of CRM empowered by social …

Abstract Information and communication technologies (further–ICT) and its impact in the
economic, social and personal development had become an important object of scientific …

The knowledge-based view (KBV) in the development of small and medium-sized
enterprises (SMEs) is a debatable topic in the current literature. Although convergence of …

Sustainability in the post pandemic era is very challenging. Every business entity including
small medium enterprises (SMEs) needs a more valuable strategy to adapt to dramatic …

Purpose–The purpose of this paper is to examine the effect of the pilot implementation of an
industry-specific web portal as an IT resource on textile SMEs organisational performance …

Although there is a stream of literature that considers the use of Information and
Communication Technology (ICT) to be an advantage-seeking entrepreneurial activity …

During the Covid-19 era, this research will explore and analyze the link between e-
government and corporate social responsibility. In addition, mandatory corporate social …

Research background: The literature on the effects of Information and Communication
Technologies (ICT) on performance is extensive and shows a significant positive effect …

Information technology competency, knowledge processes and firm performance | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Purpose Theorising from the intersection of supply chain and information systems (IS)
literature, this study aims to investigate supply chain integration (SCI) as a multidimensional …