The potential of big data analytics in enabling improvements in business processes has
urged researchers and practitioners to understand if, and under what combination of …

In this chapter, we describe the concept of quality and give a high-level overview of the area
of quality of models and other IT-artifacts. As illustrated there is quite a bit of overlap in the …

Purpose Customer centricity has evolved into a success factor for many companies,
requiring all corporate activities–including business processes–to be aligned with customer …

A central question for information systems (IS) researchers and practitioners is if, and how,
big data can help attain a competitive advantage. Anecdotal claims suggest that big data …

Abstract (a) Situation faced: The higher education sector faces like most information-
intensive industries an opportunity-rich, digital future. Nowadays, students demand …

For a number of years, I have worked with a team of researchers as part of an Australian
National Health and Medical Research Council Centre of Research Excellence in End of …

Despite being an established practice in Higher Education (HE), the collection of feedback
from students, to improve their university experience, has yet to find a unified format …

Calls for a closer relationship between academic researchers, and industry partners and
research end-users have been multiplying in recent years, to strengthen the translation of …

This chapter contains the theoretical foundation of the book by introducing the topic area of
business processes and modeling and the most important concept underlying modeling of …

Artificial intelligence (AI) is typically defined as the ability of machines to perform cognitive
tasks in a human-like manner (Russell & Norvig, 2010). Organizations initially focused on …