Assessing and managing e-commerce service convenience

JY Lai, KR Ulhas, JD Lin - Information Systems Frontiers, 2014 - Springer
Due to the burgeoning growth of electronic commerce (EC or e-commerce), online shopping
has become a key competitive strategy for online retailers (e-retailers) to attract more …

Optimal foraging online: Increasing sensitivity to delay

DF DiClemente, DA Hantula - Psychology & Marketing, 2003 - Wiley Online Library
This experiment is a replication and extension of the Rajala and Hantula (2000) study of
sensitivity to feedback delay while shopping in a simulated Internet mall. The experiment …

Online shopping as foraging: The effects of increasing delays on purchasing and patch residence

DA Hantula, DDC Brockman… - IEEE Transactions on …, 2008 - ieeexplore.ieee.org
<? Pub Dtl=""?> This paper extends the Behavioral Ecology of Consumption, a foraging
theory model of human decision-making in an online environment, in a replication and …

On‐line waiting: The role of download time and other important predictors on attitude toward e‐retailers

GM Rose, ML Meuter, JM Curran - Psychology & Marketing, 2005 - Wiley Online Library
Across both marketing and management‐information‐system disciplines, download time
has been identified as an important factor for on‐line business success. This research is …

Challenges facing SMEs in the adoption of ICT in B2B and B2C E‐commerce: A comparative case study of Botswana and Ghana

SD Asare, B Gopolang, O Mogotlhwane - International Journal of …, 2012 - emerald.com
Purpose–Companies and government departments, as well as non‐governmental
organizations (NGOs) in developing countries, are trying to adopt information and …

When filling the wait makes it feel longer: a paradigm shift perspective for managing online delay

W Hong, TJ Hess, A Hardin - Mis Quarterly, 2013 - JSTOR
As one of the most commonly experienced problems on the Internet, download delay is a
significant impediment to the success of e-commerce websites. While some research has …

A conceptual model of channel choice: Measuring online and offline shopping value perceptions

TLJ Broekhuizen, W Jager - 2004 - research.rug.nl
This study tries to understand how consumers evaluate channels for their purchasing.
Specifically, it develops a conceptual model that addresses consumer value perceptions of …

Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment

H Dai, AF Salam - Electronic Markets, 2014 - Springer
This study examines, from the consumer centric perspective, how service convenience in
conjunction with online service quality affect long-term relational exchange in the electronic …

Exploring consumers' discontinuance intention of remote mobile payments during post-adoption usage: An empirical study

M Koghut, O AI-Tabbaa - Administrative Sciences, 2021 - mdpi.com
Despite being critical to continuous technology usage, research on remote mobile payments
(m-payments) post-adoption usage has received much less attention. Furthermore …

[PDF][PDF] Differential effects of product category on shoppers' selection of web-based stores: A probabilistic modeling approach.

O Lowengart, N Tractinsky - J. Electron. Commer. Res., 2001 - academia.edu
This study analyzes the probability of buying products from a particular online store given a
set of alternative vendors. We use a multinomial logit choice model to analyze experimental …