Conversational agents in therapeutic interventions for neurodevelopmental disorders: a survey

F Catania, M Spitale, F Garzotto - ACM Computing Surveys, 2023 - dl.acm.org
Neurodevelopmental Disorders (NDD) are a group of conditions with onset in the
developmental period characterized by deficits in the cognitive and social areas …

Human-computer interaction in customer service: the experience with AI chatbots—a systematic literature review

L Nicolescu, MT Tudorache - Electronics, 2022 - mdpi.com
Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

My AI friend: How users of a social chatbot understand their human–AI friendship

PB Brandtzaeg, M Skjuve… - Human Communication …, 2022 - academic.oup.com
Use of conversational artificial intelligence (AI), such as humanlike social chatbots, is
increasing. While a growing number of people is expected to engage in intimate …

[HTML][HTML] Embracing large language models for medical applications: opportunities and challenges

M Karabacak, K Margetis - Cureus, 2023 - ncbi.nlm.nih.gov
Large language models (LLMs) have the potential to revolutionize the field of medicine by,
among other applications, improving diagnostic accuracy and supporting clinical decision …

Decision-guided chatbots and cognitive styles in interdisciplinary learning

A Iku-Silan, GJ Hwang, CH Chen - Computers & Education, 2023 - Elsevier
Research on chatbots has distinct interdisciplinary features and can be generalized to
learning in various fields. However, related research is still fragmented across disciplines …

[HTML][HTML] Trust and digital privacy: willingness to disclose personal information to banking chatbot services

J Lappeman, S Marlie, T Johnson… - Journal of Financial …, 2023 - ncbi.nlm.nih.gov
This study explored digital privacy concerns in the use of chatbots as a digital banking
service. Three dimensions of trust were tested in relation to user self-disclosure in order to …

Examining the psychological process of developing consumer-brand relationships through strategic use of social media brand chatbots

JSE Lin, L Wu - Computers in Human Behavior, 2023 - Elsevier
As brands increasingly integrate artificial intelligence (AI)-enabled automation as part of
their communication efforts, marketers have employed social media brand chatbots to …

Qualitative and quantitative analyses of artificial intelligence ethics in education using VOSviewer and CitNetExplorer

L Yu, Z Yu - Frontiers in Psychology, 2023 - frontiersin.org
The new decade has been witnessing the wide acceptance of artificial intelligence (AI) in
education, followed by serious concerns about its ethics. This study examined the essence …

[HTML][HTML] How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification

A Janson - Computers in Human Behavior, 2023 - Elsevier
Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

Understanding AI tool engagement: A study of ChatGPT usage and word-of-mouth among university students and office workers

H Jo - Telematics and Informatics, 2023 - Elsevier
This study aims to explore the determinants of user behaviors toward an artificial intelligence
(AI) tool, ChatGPT, focusing on university students and office workers. In this study, we …