30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Purpose This study aims to review the progress of research on artificial intelligence (AI)
relating to the hospitality and tourism industry, focusing on the content, focal points, key …
relating to the hospitality and tourism industry, focusing on the content, focal points, key …
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
H Shin - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
When female (male) robot is talking to me: effect of service robots' gender and anthropomorphism on customer satisfaction
S Seo - International Journal of Hospitality Management, 2022 - Elsevier
Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …
often gendered as either female or male. This study examines the role of service robots' …
Consumer intention to use service robots: a cognitive–affective–conative framework
Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …
Role of trust in customer attitude and behaviour formation towards social service robots
This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …
behaviours towards the utilization of artificially intelligent (AI) social service robots in …
Artificial intelligence in services: current trends, benefits and challenges
The automation of services taking advantage of the significant opportunities offered by
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
artificial intelligence and other Industry 4.0 technologies is receiving increasing attention …
[HTML][HTML] Progress on image analytics: Implications for tourism and hospitality research
Despite the increased recognition of the importance of images as a rich data source, the full
potential of images to advance tourism and hospitality knowledge, both conceptually and …
potential of images to advance tourism and hospitality knowledge, both conceptually and …
The dark side of artificial intelligence in services
Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly
implemented in service industries, and are having a great impact on service operations and …
implemented in service industries, and are having a great impact on service operations and …
Looking back three decades of hospitality and tourism technology research: a bibliometric approach
Purpose This study aims to identify the knowledge development and thematic evolvement in
hospitality and tourism technology research, and to suggest potential directions for studies in …
hospitality and tourism technology research, and to suggest potential directions for studies in …