Trusting automation: Designing for responsivity and resilience

EK Chiou, JD Lee - Human factors, 2023 - journals.sagepub.com
Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …

A systematic review of human–computer interaction and explainable artificial intelligence in healthcare with artificial intelligence techniques

M Nazar, MM Alam, E Yafi, MM Su'ud - IEEE Access, 2021 - ieeexplore.ieee.org
Artificial intelligence (AI) is one of the emerging technologies. In recent decades, artificial
intelligence (AI) has gained widespread acceptance in a variety of fields, including virtual …

Expectation vs. experience: Evaluating the usability of code generation tools powered by large language models

P Vaithilingam, T Zhang, EL Glassman - Chi conference on human …, 2022 - dl.acm.org
Recent advances in Large Language Models (LLM) have made automatic code generation
possible for real-world programming tasks in general-purpose programming languages …

Explanations can reduce overreliance on ai systems during decision-making

H Vasconcelos, M Jörke… - Proceedings of the …, 2023 - dl.acm.org
Prior work has identified a resilient phenomenon that threatens the performance of human-
AI decision-making teams: overreliance, when people agree with an AI, even when it is …

To trust or to think: cognitive forcing functions can reduce overreliance on AI in AI-assisted decision-making

Z Buçinca, MB Malaya, KZ Gajos - Proceedings of the ACM on Human …, 2021 - dl.acm.org
People supported by AI-powered decision support tools frequently overrely on the AI: they
accept an AI's suggestion even when that suggestion is wrong. Adding explanations to the …

Expanding explainability: Towards social transparency in ai systems

U Ehsan, QV Liao, M Muller, MO Riedl… - Proceedings of the 2021 …, 2021 - dl.acm.org
As AI-powered systems increasingly mediate consequential decision-making, their
explainability is critical for end-users to take informed and accountable actions. Explanations …

Does the whole exceed its parts? the effect of ai explanations on complementary team performance

G Bansal, T Wu, J Zhou, R Fok, B Nushi… - Proceedings of the …, 2021 - dl.acm.org
Many researchers motivate explainable AI with studies showing that human-AI team
performance on decision-making tasks improves when the AI explains its recommendations …

Towards a science of human-ai decision making: a survey of empirical studies

V Lai, C Chen, QV Liao, A Smith-Renner… - arXiv preprint arXiv …, 2021 - arxiv.org
As AI systems demonstrate increasingly strong predictive performance, their adoption has
grown in numerous domains. However, in high-stakes domains such as criminal justice and …

[PDF][PDF] Ai transparency in the age of llms: A human-centered research roadmap

QV Liao, JW Vaughan - arXiv preprint arXiv:2306.01941, 2023 - assets.pubpub.org
The rise of powerful large language models (LLMs) brings about tremendous opportunities
for innovation but also looming risks for individuals and society at large. We have reached a …

Human-centered explainable ai (xai): From algorithms to user experiences

QV Liao, KR Varshney - arXiv preprint arXiv:2110.10790, 2021 - arxiv.org
In recent years, the field of explainable AI (XAI) has produced a vast collection of algorithms,
providing a useful toolbox for researchers and practitioners to build XAI applications. With …