The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
[HTML][HTML] The recovery paradox: Portraying the complex interplay between job stressors, lack of recovery, and poor well-being
S Sonnentag - Research in Organizational Behavior, 2018 - Elsevier
Job stressors such as time pressure, organizational constraints, and interpersonal conflicts
matter for individual well-being within organizations, both at the day level and over longer …
matter for individual well-being within organizations, both at the day level and over longer …
Turnover intention in the hospitality industry: A meta-analysis
This study meta-analytically examined 35 antecedents of turnover intention in the hospitality
industry. Results based on 391 correlations from 144 independent studies indicated that …
industry. Results based on 391 correlations from 144 independent studies indicated that …
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model
This study examined the effects of emotional intelligence and emotional labor on job
satisfaction in a moderated mediation model, which posits surface and deep acting …
satisfaction in a moderated mediation model, which posits surface and deep acting …
The relationship between “job satisfaction” and “job performance”: A meta-analysis
The purpose of this meta-analytic research is to obtain a clear and unified result for the
relationship between job satisfaction and job performance, as previous research has shown …
relationship between job satisfaction and job performance, as previous research has shown …
Surveying the forest: A meta‐analysis, moderator investigation, and future‐oriented discussion of the antecedents of voluntary employee turnover
AL Rubenstein, MB Eberly, TW Lee… - Personnel …, 2018 - Wiley Online Library
Recent narrative reviews (eg, Hom, Mitchell, Lee, and Griffeth, 2012; Hom, Lee, Shaw, and
Hausknecht, 2017) advise that it is timely to assess the progress made in research on …
Hausknecht, 2017) advise that it is timely to assess the progress made in research on …
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel - Annu. Rev. Organ. Psychol. Organ …, 2015 - annualreviews.org
Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …
part of the work role—is fully on the map in organizational behavior and organizational …
Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry
The primary goal of this study is to develop and test a comprehensive model concerning the
association between employee-fit and turnover intention (TI) in the hospitality industry. A …
association between employee-fit and turnover intention (TI) in the hospitality industry. A …
Emotional labor actors: a latent profile analysis of emotional labor strategies.
Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …
A review on health and well‐being at work: More than stressors and strains
S Sonnentag, L Tay… - Personnel …, 2023 - Wiley Online Library
Research in psychology and organizational behavior has made substantial progress in
understanding what affects employee health and well‐being. In this review article, we …
understanding what affects employee health and well‐being. In this review article, we …