In today's digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to
drive employee behavior within an organization. Drawing on the leader-member exchange …

Purpose This study aims to explore the role of frontline service employees'(FSEs)
awareness that their job can be substituted by smart technology, artificial intelligence …

Purpose Guided by the cognitive-affective system theory of personality (CAPS), this study
aims to investigate the parallel mediating effects of cognitive and affective cynicism on the …

This work is a first attempt to explain the phenomenon of customer threats and identify the
individual and situational factors that drive this phenomenon in tourism and hospitality …

This study examined relationships linking qualitative job insecurity (JI) to idiosyncratic deals
(i-deals) and illegitimate tasks (i-tasks) for hospitality workers. I-deals are valuable …

Job performance can be negatively affected by work procrastination, and few studies have
been conducted on how work tasks affect procrastination. Based on the Temporal Motivation …

The essence of knowledge management involves the personalized management of talented
employees who possess tacit knowledge. Unfortunately, non-standardized practices can …

Purpose Based on conservation of resources (COR) theory, this study aims to examine the
impact of daily illegitimate tasks on employees' daily silence and daily voice behavior, as …

Purpose This study examines how leaders' narcissistic rivalry (LNR) affects the in-role
performance (IRP) and proactive customer service performance (PCSP) of employees in the …

ABSTRACT Work-from-home (WFH) practices, rapidly adopted during the COVID-19
pandemic, have transformed flexible work arrangements, especially in South Korea. Based …