A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster …
BW Ritchie, Y Jiang - Annals of Tourism Research, 2019 - Elsevier
This article reviews 142 papers published between 1960 and 2018 on tourism risk, crisis
and disaster management. The article (1) takes a thematic approach to synthesise past …
and disaster management. The article (1) takes a thematic approach to synthesise past …
Factors influencing autonomous vehicle adoption: An application of the technology acceptance model and innovation diffusion theory
Autonomous vehicles (AVs) are a key transportation technology of the future and will be
integral to smart cities. An increased understanding of user adoption is necessary to …
integral to smart cities. An increased understanding of user adoption is necessary to …
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …
The empirical understanding of the drivers of visitors' intentions to use robots in such …
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
X Lv, Y Liu, J Luo, Y Liu, C Li - Annals of Tourism Research, 2021 - Elsevier
As artificial intelligent technologies have been increasingly applied in tourism and hospitality
industry, the service failure caused by artificial intelligence assistant and how to recover …
industry, the service failure caused by artificial intelligence assistant and how to recover …
[HTML][HTML] Tourism 4.0 technologies and tourist experiences: a human-centered design perspective
Building on the momentum of Industry 4.0 developments in production and manufacturing,
the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology …
the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology …
Customer acceptance of autonomous vehicles in travel and tourism
Since the COVID-19 pandemic has significantly increased the use of personal vehicles in
travel, adoption of self-driving autonomous vehicles can radically transform the travel …
travel, adoption of self-driving autonomous vehicles can radically transform the travel …
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
G McCartney, A McCartney - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to introduce a conceptual framework for service robot (SR)
acceptance by customers, employees and policymakers–a framework to help determine …
acceptance by customers, employees and policymakers–a framework to help determine …
Public perception of autonomous vehicles: A qualitative study based on interviews after riding an autonomous shuttle
K Hilgarter, P Granig - Transportation research part F: traffic psychology …, 2020 - Elsevier
Autonomous vehicles (AVs) can potentially compensate for human error whilst driving. Thus,
the number of accidents and the amount of congestion, emissions and fuel consumption …
the number of accidents and the amount of congestion, emissions and fuel consumption …
[HTML][HTML] Exploring expert perceptions about the cyber security and privacy of Connected and Autonomous Vehicles: A thematic analysis approach
Abstract Connected and Autonomous Vehicles (CAVs) constitute an automotive
development carrying paradigm-shifting potential that may soon be embedded into a …
development carrying paradigm-shifting potential that may soon be embedded into a …