Impact of online convenience on mobile banking adoption intention: A moderated mediation approach

C Jebarajakirthy, A Shankar - Journal of Retailing and Consumer Services, 2021 - Elsevier
The purpose of this study to investigate the effect of online convenience dimensions on
mobile banking (m-banking) adoption intention using a comprehensive moderated …

Convenience matter in mobile banking adoption intention?

A Shankar, B Rishi - Australasian Marketing Journal, 2020 - journals.sagepub.com
The purpose of this study is to explore how different dimensions of online convenience
impact mobile banking (m-banking) adoption intention. The findings from 432 banking users …

Banking service quality literature: a bibliometric review and future research agenda

RJ Patel, A Siddiqui - Qualitative Research in Financial Markets, 2023 - emerald.com
Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …

Factors affecting luxury consumers' webrooming intention: a moderated-mediation approach

A Shankar, S Jain - Journal of Retailing and Consumer Services, 2021 - Elsevier
The aim of this study to investigate factors affecting luxury consumers' webrooming intention
using a moderated mediation framework. The study also investigates the mediating effects of …

Mobile wallets: Theoretical and empirical analysis

A Kapoor, R Sindwani, M Goel - Global Business Review, 2024 - journals.sagepub.com
Mobile wallets (m-wallet) have played a prominent role in changing our system of payment
from cash to digital payment. The current study employs a systematic review of articles …

Influence of self-service technology (SST) service quality dimensions as a second-order factor on perceived value and customer satisfaction in a mobile banking …

MV De Leon, RP Atienza, D Susilo - Cogent Business & …, 2020 - Taylor & Francis
Banks offer technology-based self-service banking such as mobile banking applications to
keep up with technological advancement. The usage of this application requires quality …

The relationship of brand attachment and mobile banking service quality with positive word-of-mouth

L Rajaobelina, S Prom Tep, M Arcand… - Journal of Product & …, 2021 - emerald.com
Purpose This study aims to examine the relationships between brand attachment, mobile
service quality (MSQ), and positive word-of-mouth (WOM) for mobile banking applications …

The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking

DR Petrović, I Nedeljković, V Marinković - International Journal of …, 2022 - emerald.com
Purpose The purpose of this study is to examine the components of the utilitarian and
hedonistic dimensions of the quality of mobile banking services, their impact on customer …

Sustainable mobile banking application: a text mining approach to explore critical success factors

A Shankar, AK Tiwari, M Gupta - Journal of Enterprise Information …, 2022 - emerald.com
Purpose This study aims at identifying critical success factors of a sustainable mobile
banking application using text mining approach. Design/methodology/approach A total of …

Impact of perceived value on the online purchase intention of base of the pyramid consumers

A Srivastava, S Mukherjee, B Datta… - International Journal of …, 2023 - Wiley Online Library
Despite the voluminous purchasing power of the consumers at the base of the pyramid
(BOP), substantial research has not been carried out on their online buying behaviour. This …