Global economic and social life has been severely challenged since the World Health
Organization (WHO) declared the COVID-19 disease a pandemic. Travel, tourism and …

Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …

Purpose The purpose of this study was to explore if five subdimensions of perceived risk
(financial, time, privacy, performance and psychological risks) negatively affects image. In …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

This article reports findings from four studies examining blame attribution following service
failures perpetrated by frontline robots or human service providers. Findings show that when …

The purpose of this study is to explore the extent to which intelligent automation (IA) should
be used to provide the best possible service quality and experience to customers, an area …

Despite having one of the most advanced healthcare systems in the world, Japan is
expected to experience a shortage of nearly half a million healthcare workers by 2025 due …

Green tourism, social media branding and technology adoption have recently become the
most powerful elements in the tourism world during and post-COVID19 pandemic. This …

Purpose The purpose of this study is to investigate the robotic restaurant experience of
travellers around the world and understand the components of robotic restaurant …

Throughout history, interactions between humans and robots, and robots themselves have
experienced profound shifts, generating a plethora of literature within the domains of …