[PDF][PDF] Analysis of a call center with impatient customers and repairable server
P Chen, Y Chen - AMSE J-AMSE IIETA, 2017 - iieta.org
This article considers a call center with impatient customers, repairable server and
Interactive Voice Response Units (IVRU). Calls enter the center whenever a trunk line is …
Interactive Voice Response Units (IVRU). Calls enter the center whenever a trunk line is …