Abstract Service providers routinely share information about upcoming waiting times with
their customers, through delay announcements. The need to effectively manage the …

Bitcoin provides its users with transaction-processing services which are similar to those of
traditional payment systems. This article models the novel economic structure implied by …

An on-demand service platform connects waiting-time-sensitive customers with independent
service providers (agents). This paper examines how two defining features of an on-demand …

Autonomous artificial intelligence (AI) promises to increase healthcare productivity, but real-
world evidence is lacking. We developed a clinic productivity model to generate testable …

Problem definition: An on-demand service platform relies on independent workers (agents)
who decide how much time, if any, to devote to the platform. Some labor advocates have …

With food delivery services, customers can hire delivery workers to pick up food on their
behalf. To investigate the long-term impact of food delivery services on the restaurant …

Female user (driver and rider) safety is a serious concern for ride‐hailing platforms. One way
to address this concern is to migrate from the traditional “pooling” system that matches riders …

Multiserver queueing systems describe situations in which users require service from
multiple parallel servers. Examples include check-in lines at airports, waiting rooms in …

Medical specialists treating chronic conditions typically face a heterogeneous set of patients.
Such heterogeneity arises because of differences in medical conditions as well as the travel …

A ride-sharing platform (RSP), such as Uber or Lyft, can sometimes offer passengers an
option to share (pool) the ride with fellow passengers. On the one hand, a passenger who …