Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis

Y Zeng, X Liu, X Zhang, Z Li - Technology in Society, 2024 - Elsevier
Social distancing and low-touch services have been fuelled by the COVID-19 pandemic,
leading to a paradoxical dilemma for service providers to balance high-quality service and …

A study of anthropomorphic behavior of intelligent service robots on user satisfaction

K Zhuang - Proceedings of the 4th International Conference on …, 2023 - dl.acm.org
With the rapid development of artificial intelligence technology, the application of service
robots in the service industry is becoming more and more common, which has changed the …