Bilgi teknolojilerinde son yıllarda artan inovasyon tüm sektörleri etkilemiş, bankacılık da
etkilenen bu sektörlerden biri olmuştur. Yaşanan teknolojik gelişmeler işlem hızı bakımından …

In the literature, sufficient attention and interests have been given to electronic banking
service quality dimensions and redefined antecedents. Its contributions, however, have a …

The use of mobile banking has been necessitated by the rapid change in technology. The
banking industry has adopted new strategies of sustaining their growth due to stiff …

Mobile commerce involves shopping through mobile device especially smartphone while
electronic commerce involves shopping online through computer. Due to the changing …

Financial inclusion is an important priority in the development programs of Kenya and other
countries across the world due to its ability to ensure all bankable citizens in a country get to …

This chapter focuses on the issue of quality strategies for attaining customer loyalty in an e-
service environment. It takes into consideration the key relationship between e-service …