Performance measures and metrics in outsourcing decisions: A review for research and applications

A Gunasekaran, Z Irani, KL Choy, L Filippi… - International Journal of …, 2015 - Elsevier
Outsourcing, an operations strategy that influences the performance of a supply chain, has
become an important component of global operations management. An effective global …

A review of the IT outsourcing empirical literature and future research directions

MC Lacity, S Khan, A Yan… - Journal of Information …, 2010 - journals.sagepub.com
An enormous amount of information has been produced about the IT outsourcing
phenomenon over the last 20 years, but one has to look to the academic literature for …

Opportunities and risks of software-as-a-service: Findings from a survey of IT executives

A Benlian, T Hess - Decision support systems, 2011 - Elsevier
IT providers have heralded software-as-a-service (SaaS) as an excellent complement to on-
premises software addressing the shortcomings of previous on-demand software solutions …

Making the most of information technology & systems usage: A literature review, framework and future research agenda

AA Shaikh, H Karjaluoto - Computers in Human Behavior, 2015 - Elsevier
This detailed literature review has considered a relatively large quantity (152 total) of
scholarly empirical publications, conference proceedings, books and popular market reports …

Understanding the most critical skills for managing IT projects: A Delphi study of IT project managers

M Keil, HK Lee, T Deng - Information & management, 2013 - Elsevier
The skill requirements for project managers in information technology (IT) projects have not
been widely studied in the past, especially in terms of their relative importance. We …

IT outsourcing research from 1992 to 2013: A literature review based on main path analysis

H Liang, JJ Wang, Y Xue, X Cui - Information & Management, 2016 - Elsevier
Applying main path analysis, this paper investigates the IT outsourcing (ITO) field by
identifying a set of papers that have played a central role in the development of the field and …

Drivers of SaaS-adoption–an empirical study of different application types

A Benlian, T Hess, P Buxmann - Business & Information Systems …, 2009 - Springer
Abstract Software-as-a-Service (SaaS) is said to become an important cornerstone of the
Internet of Services. However, while some market research and IT provider firms fervently …

Business process outsourcing studies: a critical review and research directions

MC Lacity, S Solomon, A Yan… - Journal of information …, 2011 - journals.sagepub.com
Organizations are increasingly sourcing their business processes through external service
providers, a practice known as Business Process Outsourcing (BPO). Worldwide, the current …

Analyzing the impact of a firm's capability on outsourcing success: A process perspective

HS Han, JN Lee, YW Seo - Information & management, 2008 - Elsevier
We investigated the effect of a firm's resource capabilities and interaction processes on the
success of IT outsourcing. Grounded in available literature on outsourcing relationship and …

The impact of IT outsourcing on information systems success

N Gorla, TM Somers - Information & management, 2014 - Elsevier
The objective of this research is to assess the impact of IT outsourcing on Information
Systems' success. We modeled the relationships among the extent of IT outsourcing, the …