ATM interfaces nowadays present serious issues in usability and accessibility, frustrating
users' interaction and leading them to make operational mistakes. For this reason, we …

Developing an interface for ATM systems is a complex process. Among the issues of this
process, are designs without a focus on the final user, a non-defined process, and missed …

Due to technological progress, financial institutions have included ATMs as one of their main
channels as a way to decentralize their services. However, there is a gap between user …

Everyday, a majority of the people, most probably several times, use the banking
applications through online applications or physical ATM (Automated Teller Machine) …

The use of optimal ATM menu structuring for different customer profiles is essential because
of usability, efficiency, and customer satisfaction. Especially in competitive industries such as …

Public Digital Terminals (PDT) play a vital role in providing essential services ubiquitously to
users belonging to different target groups. There is a wide array of PDTs that a common …

Actually, many bank customers would like to be able to perform various banking operations
from an ATM in such a way that the entire process of long queues is avoided and the waiting …

Automated Teller Machines (ATMs) have become increasingly common in urban areas of
the developing world. In Pakistan, low-literate users who previously did not have access to …

In this paper, we proposed a new screen design for the internet banking website in Thailand.
We first studied which factors affect the intention to use on the existing internet banking …

The objective of this paper is to study the effect usability perspectives of banking service
websites on the intention to use perspective. The questionnaire survey was conducted to …