This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …

Purpose This study aims to develop a systematic literature review of customer value co-
creation in the hospitality and tourism industry and present the different views of the scientific …

Though customer engagement (CE) and customer experience (CX) are recognized as key
research priorities, empirically derived insight into their association with tourism customers' …

Purpose The purpose of this study, a current systematic literature review, is to synthesize the
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …

The homogenization of the banking segment has made it difficult for banking institutions to
practice the quality of services that are needed in order to retain consumers. Thus, these …

Factors promoting customer citizenship behaviour are of great interest to both practitioners
and academics because customer citizenship behaviour is a notable driver of business …

This research note explored the less-understood relationships between customer delights
and revisit intention. We draw on extant literature to develop and propose a new conceptual …

This study examines the influence of CSR on employee green behaviour through employee
well-being and personal environmental norms. Furthermore, it examines the moderating role …

Purpose This paper aims to explore and discuss the impact of digital innovations from a
business eco-systemic perspective. Key smart technology application themes in the cruise …

In the last two decades customer citizenship behavior (CCB) has attracted considerable
attention. This systematic review maps what we already know about CCB. The study …