The critical success factors for public sector CRM implementation

A Lawson-Body, L Willoughby… - Journal of Computer …, 2011 - Taylor & Francis
In the private business sector, researchers have used the theory of planned behavior (TPB)
to theorize IT implementation factors in three groups: contextual factors, organizational …

Conducting research in information systems: an epistemological journey

P Kanellis, T Papadopoulos - Information systems research methods …, 2009 - igi-global.com
This chapter offers a journey through the spectrum of epistemological and ontological
perspectives in IS (IS), offering the necessary background to the researcher who has to …

Critical reflection in planning information systems: A contribution from critical systems thinking

JR Córdoba - Information Systems Journal, 2009 - Wiley Online Library
This paper presents a methodological framework to support the process of information
systems (IS) planning in organizations. It draws on the ideas of critical systems thinking …

Patterns of senior executives' personal use of computers

M Seeley, D Targett - Information & Management, 1999 - Elsevier
This paper reports on a study of senior executives and how their use of the computer as a
personal productivity tool has changed over time. Using process methodologies, four distinct …

[PDF][PDF] A method for measuring user preferences in information systems design choices

M Matzner, M Von Hoffen, T Heide, F Plenter, F Chasin - 2015 - researchgate.net
Abstract Information System Design (ISD) applies information technology to achieve desired
ends in organizations and implies many technology choices to be made. A successful …

An investigation of the effect of information technology (IT) culture on the relationship between IT and business professionals

JH Nord, GD Nord, S Cormack… - … of Management and …, 2007 - inderscienceonline.com
The'cultural chasm'between business and Information Technology (IT) professionals and the
importance of their developing and sustaining a healthy partnership has received attention …

Managing information technology project escalation and de-escalation: An approach-avoidance perspective

G Pan, SL Pan, M Newman - IEEE Transactions on …, 2008 - ieeexplore.ieee.org
This paper presents an integrated theoretical process model for identifying, describing, and
analyzing the complex escalation and de-escalation phenomena in software development …

Alignment between social and technical capability in software development teams: An empirical study

M Maheshwari, U Kumar, V Kumar - Team Performance Management …, 2012 - emerald.com
Purpose–The purpose of this paper is to highlight the importance of alignment at the team
level. Because teams are important in software development projects, the paper focuses on …

Understanding the influences of social integration in enterprise systems use

S Yen Teoh, SL Pan - Journal of Enterprise Information Management, 2008 - emerald.com
Purpose–The purpose of this article is to aid in the understanding of the influence of social
integration (SI) in enterprise information systems (EIS) use. Design/methodology/approach …

Information systems development project performance in the 21st century

MK Wright, CJ Capps III - ACM SIGSOFT Software Engineering Notes, 2010 - dl.acm.org
This paper presents the results of a 2009 survey of professional IT auditors that explored
their perceptions about root psychological and sociological causes of Information Systems …