No one can cast a shadow on the fact that returning a product is an integral part of any
online retailing business. Thus, a well-designed return policy plays a pivotal role. This paper …

As the retail industry increasingly adopts an omnichannel strategy amidst the growth of e-
commerce, this study explores the interplay between inventory and return policies in such a …

With the proliferation of e-commerce, there has been a remarkable surge in the volume of
products sold online, accompanied by a corresponding increase in product returns. In order …

Although the boom of e-commerce markets has brought great benefits and convenience to
relevant platforms and consumers, it has also incurred serious packaging waste and …

Live streaming commerce has experienced rapid development in the past several years.
One of the prominent advantages of live streaming is that streamers can stimulate impulse …

As Internet technology advances, the retail industry is increasingly adopting omni-channel
operational strategies. This research delves into the interplay between return losses and …

We study return shipping insurance (RSI) policies prevalent on platforms such as JD. com
and Taobao. com. Retailers on those platforms can purchase and provide RSI for …

“Showrooming” refers to the practice of visiting brick-and-mortar stores to research
merchandise before purchasing it online for a lower price. With the proliferation of e …

Previous research indicates that hassle cost reduces consumers' utility and hurts sellers'
profits. However, counterintuitively, some sellers, particularly those who sell online …