SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm
This study contributes to knowledge on the so far limited understanding of how to manage
collaboration between Social Internet of Things (SIoT) service robots and consumers in the …
collaboration between Social Internet of Things (SIoT) service robots and consumers in the …
[HTML][HTML] A contingency-based approach to service robot design: Role of robot capabilities and personalities
The rise of service robots is changing how products and services are delivered, significantly
affecting customer outcomes. However, research has yet to specifically examine how the …
affecting customer outcomes. However, research has yet to specifically examine how the …
Psychographic and demographic segmentation and customer profiling in mobile fintech services
AM Koziel, C Shen - Kybernetes, 2023 - emerald.com
Purpose This research aims to comprehend the factors that impact the emerging inclination
of consumers toward mobile finance technology (fintech) services over banking institutions …
of consumers toward mobile finance technology (fintech) services over banking institutions …
Human–AI resource relations in value cocreation in service ecosystems
V Kaartemo, A Helkkula - Journal of Service Management, 2024 - emerald.com
Purpose Applications of artificial intelligence (AI), such as virtual and physical service robots,
generative AI, large language models and decision support systems, alter the nature of …
generative AI, large language models and decision support systems, alter the nature of …
[引用][C] Atitudes dos clientes ea adoção de RAISA: uma análise baseada no modelo TAM
AFS Moreira - 2023 - Instituto Superior de Economia e …