Nonverbal communication has the potential to enable robots to interact with customers in
service environments efficiently. While previous efforts in this domain have been paid to the …

Robots guided by artificial intelligence (AI) are transforming service operations in for-profit
companies. However, public and non-profit organizations have been slower to pursue these …

Highly automated vehicles (level 4) will be launched soon. This study explored factors
affecting the acceptance of level 4 automated vehicles (AV) amongst the public. The …

Purpose The purpose of this paper is to test the effect that anthropomorphic framing (ie robot
vs automatic machine) has on consumers' responses in case of service failure. Specifically …

Purpose This research empirically investigates how service employees' ratings of
technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality …

Unlike previous generations of artificial intelligence (AI), AI assistants today can
autonomously perform actions without human input or intervention. Several studies have …

Purpose This study aims to explore the attitudes and perceptions of Chinese coffee
consumers towards robot baristas, considering the proliferation of automated entities within …

Recent developments and general penetration of society by relations between robots and
human beings generate multiple feelings, opinions, and reactions. Such a situation …

The conversational, social and intelligent capabilities of Artificial Intelligence (AI) enabled
voice assistants (VAs) to assist humans have grown. However, their use still remains limited …

Robots are increasingly deployed in crowded, large-scale environments where the
demands on their services can outweigh their ability to respond. When robots fail to respond …