A growing concern for organizations and groups has been to augment their knowledge and
expertise. One such augmentation is to provide an organizational memory, some record of …

Ethnography as a resource for design has been a topic of debate within Participatory Design
since the late 1980s when a group of anthropologically trained social scientists began …

This paper reports fieldwork from an organization in the print industry, examining a workflow
system introduced to the shopfloor. We detail the indigenous methods by which members …

This research considers whether interpretive techniques can be used to enhance our
understanding of computer-mediated discussions. The case study considered in this …

In April 1991 BusinessWeek ran a cover story entitled," I Can't Work This?#!!@ Thing," about
the difficulties many people have with consumer products, such as cell phones and VCRs …

Information systems research methods need to contribute to thescholarly requirements of the
field of knowledge but also need todevelop the potential to contribute to the practical …

Human Factors in Air Traffic Control Page 1 Page 2 Human Factors in Air Traffic Control Page
3 Page 4 Human Factors in Air Traffic Control V. David Hopkin Human Factors Consultant …

Air traffic control is a complex, safety-critical activity, with well-established and successful
work practices. Yet many attempts to automate the existing system have failed because …

Human-computer interaction is multidisciplinary, drawing paradi~ ar $ techniques from both
the natural sciences and the design disciplines. HCI cannot be considered a pure natural …

Designing Collaborative Systems: A Practical Guide to Ethnography introduces a
new'ethnographic'approach that will enable designers to create collaborative and interactive …