An important aspect of collaborative information seeking (CIS) is making sense of the
information found, ie, collaborative sensemaking. We conducted an ethnographic study of …

Completely revised and updated, this second edition includes additional information on
important topics in aviation such as security and human error issues, FAA suggestions and …

The article presents a conceptual framework and a coherent method for design in an
organizational context within the participatory design tradition. The MUST method has been …

How should Ubicomp technologies be evaluated? While lab studies are good at sensing
aspects of human behavior and revealing usability problems, they are poor at capturing …

Considers the potential role of anthropology as a source disciplinefor information systems.
Although anthropology has been largelyneglected in the IS research literature, it is argued …

Human-computer interaction (HCI) investigators must consider the sequential nature of
interaction and must often weigh behavioral, cognitive, and social factors when studying and …

This book is the first to directly address the question of how to bridge what has been termed
the" great divide" between the approaches of systems developers and those of social …

A central tenet of HCI is that technology should be user-centric, with designs being based
around social science findings about users. Nevertheless a repeated but critical challenge in …

We have considered the role of workplace studies from the CSCW literature which are
intended to inform system design and implementation. We present a critique of these …

In this paper we introduce the idea of organizing systems. Through a number of examples
from an ongoing ethnographic study of family life, we suggest that organizing systems come …