Objective: We explore sociotechnical requirements by examining the use of a computerized
patient record system in an intensive care unit of a US hospital and present two …

In this paper, we describe a collaborative system specifically designed to address problems
faced by distributed (or virtual) teams. TeamSCOPE (Team Software for a Collaborative …

Cycling continues to grow in popularity, both as a means to commute and for exercise. While
there is a plethora of research studying technology use in vehicular travel, cycling remains a …

Collaborative virtual environments are multi-user virtual realities which actively support
communication and co-operation. This book addresses the theory, design, realisation and …

Large design and manufacturing projects are conducted in elaborate settings.
Interdependent specialists work together, building complex systems. A substantial part of …

Nonprofit social service organizations provide the backbone of social support infrastructure
in the US and around the world. As the ecology of information exchange moves evermore …

This paper shows how we can take inspiration and use techniques from documentary film in
pursuing user research. Documentary filmmaking has a long history of portraying everyday …

The arguments made in this book were first articulated in sketch form in a conference paper
in 2009 called Ethnography Considered Harmful. The paper tackled contemporary …

This paper presents descriptive accounts of time-critical organizing in the domain of
emergency response. Patterns of mobile phone interaction in such work is analyzed …

We have recently witnessed the emergence of a range of naturalistic studies concerned with
work, interaction and technology in complex organisational environments. In this paper we …