Purpose This study aims at identifying critical success factors of a sustainable mobile
banking application using text mining approach. Design/methodology/approach A total of …

Unlike adoption intention, the post-adoption intention of mobile banking (m-banking)
services has not been extensively investigated. Most extant studies predicted usage …

This research empirically explored the factors influencing the continuous use of mobile Apps
in Jordan. The research utilized the Theory of Planned Behavior, the Diffusion of Innovation …

This research aims to explore adoption intention towards mobile wallet (m-wallet) amid
COVID-19 outbreak using mediated-moderation framework. This study, in its uniqueness …

Artificial intelligence (AI)-powered service chatbot functionality is changing to more
effectively connect with customers in the era of digital marketing. As such, an understanding …

Healthcare chatbots provide a professional, immediate, and low-cost tool for advising
people on health information. Unlike previous studies on chatbot adoption that focus on the …

Purpose The objective of this paper is to explore the possible impact of mobile banking
service quality (MBSQ) on customer value co-creation intention (CVCI) …

Prior studies have investigated the antecedents of sport application (Sapp) adoption, but few
researchers have concentrated on attitudinal, cognitive and behavioural factors' effects on …

Mobile wallet/banking allows users to handle their finances on the go and defines the future
of financial services. Nevertheless, as the incidence of cyber threats continues to increase …

Electric vehicle (EVs) usage has become imperative owing to its merits in combating
environmental pollution, non-renewable resource depletion, and advancing environmental …