Background. Higher education in this digital era is faced with significant changes, especially
with the development of artificial intelligence (AI) technology. Purpose. This research aims to …

Chatbots go back to the 1960s when Joseph Weizenbaum developed the initial chatbot
called ELIZA in 1966 (Weizenbaum, 1966). However, it was criticized because of limited …

This paper is concerned with issues of trust and bias in generative AI in general, and
chatbots based on large language models in particular (eg ChatGPT). The discussion …

Master Thesis - Group 17- Ella Martell & Franziska Seifried Page 1 Customer Experience in the
Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots …

This study investigated the effectiveness of an AI chatbot for improving English language
skills among Indonesian university students. In order to address the research question, the …

In spite of the undeniable expansion of the use of generative pre-trained transformers in
higher education, little has been published on the perspectives of the users. The aim of this …

Technological advancements have spread to numerous areas of life, at different levels,
ranging from simple to complex operations. Since the advent of the computer, automation …

AI has significantly affected various industries, including education. Nowadays, many
universities have utilized ChatGPT to support staff and improve student learning …

In the face of the 2030 Agenda of the United Nations, the everchanging knowledge base of
sustainability and the related learning become vital. This applies especially to the field of …