Towards believable and educational conversations with virtual patients

L Graf, P Sykownik, G Gradl-Dietsch… - Frontiers in Virtual …, 2024 - frontiersin.org
Virtual Reality (VR) technology allows the design and application of realistic but adaptive
learning environments in medical education. In particular, virtual patient systems have …

The Use of Technology Assisted by Artificial Intelligence Depending on the Companies' Digital Maturity Level

G Brătucu, E Ciobanu, IB Chițu, AV Litră, A Zamfirache… - Electronics, 2024 - mdpi.com
Major companies in the global market have made significant investments in artificial
intelligence-assisted technology to increase the value of their products and services, which …

El impacto de la Inteligencia Artificial en la mejora de la atención al cliente: Una revisión sistémica

KAR Ahumada, VL Zavaleta… - Innovación y …, 2023 - revistas.ulasalle.edu.pe
Resumen La Inteligencia Artificial (IA) está ganando una importancia creciente en el sector
del servicio al cliente, permitiendo automatizar procesos y mejorar la eficacia de las …

The power of AI: enhancing customer loyalty through satisfaction and efficiency

P Singh, V Singh - Cogent Business & Management, 2024 - Taylor & Francis
In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas
emerged as a game-changer. This study delves into the intricate dynamics of AI-Powered …

[HTML][HTML] Unveiling the e-Servicescape of ChatGPT: Exploring User Psychology and Engagement in AI-Powered Chatbot Experiences

M Kim - Behavioral Sciences, 2024 - mdpi.com
This study explores the psychological motivations that drive ChatGPT users to embrace and
sustain the use of such technology based on the fundamental notion of the environmental …

What Does Service Quality, Perceived Value, and Customer Trust Have to Do with Customer Loyalty for Go-Food Users in The Gojek App? Using Customer …

ARP Barusman - Kurdish Studies, 2024 - kurdishstudies.net
This study intends to examine several elements that affect Go-Food patronage among
University of Bandar Lampung Faculty of Economics and Business students. In order to …

Mitigating digital asset risks

HW Teng, WK Härdle, J Osterrieder, LJ Baals… - 2023 - papers.ssrn.com
The rapid emergence of digital assets, underpinned by technological advancements such as
blockchain, distributed ledger technology (DLT), and smart contracts, has triggered a …

Understanding User comfort and Expectations in AI-based Systems

A Dave, A Saxena, A Jha - 2023 - researchsquare.com
This study investigated the impact of prior experience and education levels on user
expectations in Artificial Intelligence (AI) based systems. The research aimed to determine …

Saturn Platform: Foundation Model Operations and Generative AI for Financial Services

AJG Busson, R Gaio, RH Rocha, F Evangelista… - arXiv preprint arXiv …, 2023 - arxiv.org
Saturn is an innovative platform that assists Foundation Model (FM) building and its
integration with IT operations (Ops). It is custom-made to meet the requirements of data …

Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?

J Tang, Y Wang, X Zhou, J Guo, C Li - International Conference on …, 2024 - Springer
When customers initiate inquiries with negative emotions following a service failure, whether
chatbot service agents can alleviate the undesirable outcomes resulting from negative …