Purpose—More businesses are choosing to use chatbots instead of traditional human
customer support. However, this transition may have significant implications for customer …

Background: The increasing awareness of digitalization and specifically the emergence of
Artificial Intelligence (AI) has made it possible for companies to apply chatbots. With the …

The level of customer satisfaction is crucial since it shows whether your consumers
appreciate what you are doing. According to previous studies, it is noticed that elevated …

This chapter explores the intricate domain of enhancing customer service through
strategically employing chatbots. It thoroughly investigates diverse optimization techniques …

This research aims to analyze the influence of service quality on customer loyalty through
satisfaction and trust as mediators for customers of the It's Rare brand Nail Art salon. This …

This research aims to study the factors that influence customer satisfaction in AI enabled
social media marketing in Malaysia by incorporating the E-service quality model. Online …

In this current digital era, chatbot apps are widely used in customer service with great
automation, round-the-clock customer service, and constant customer support. The main …

Artificial intelligence (AI) provides foundation for stimulating intelligence of human process
by use of algorithms in a dynamic computing environment. These machine learning models …

Customers as consumers of products users need to pay attention to the satisfaction they get.
The study in this research is about customer satisfaction which is part of the advantages of …

As artificially intelligent chatbots grow in popularity, exploring user satisfaction has become
an important topic. This study deviates from the conventional questionnaire approach by …