Advances in information and communications technologies (ICTs) have strategic
implications for a wide range of industries. Tourism and hospitality have been dramatically …

Blogs appear to be gaining momentum as a marketing tool which can be used by
organisations for such strategies and processes as branding, managing reputation …

The rise of electronic markets (EM) and e-commerce came with the promise of
disintermediation. Yet, from aggregators to authenticators, the online landscape today is …

Research on large firms suggests that dedicated customer relationship management (CRM)
software applications play a critical role in creating and sustaining customer relationships …

Purpose–The study aimed to focus on how well information technology (IT) was supporting
business processes in small‐and medium‐sized enterprises (SMEs). Design/methodology …

This study investigates experts' assessments of the pertinent factors affecting e-business in
developing countries from a theory-based national infrastructure perspective. We surveyed …

Purpose–This paper sets out to critique the applicability of e‐commerce staged models in
explaining the progression of small and medium‐sized businesses (SMEs) in their use of …

Purpose–This paper seeks to understand how strategic information systems (IS) alignment
takes place in small and medium‐sized enterprises (SMEs). Design/methodology/approach …

Sažetak It has been suggested that the adoption of Internet technologies by SMEs follows an
ordered sequence of stages and staged models to describe it. These models postulate that …

Purpose–The purpose of this paper is to explore, through the use of a multidisciplinary lens,
the policy context and the scope for improvements in university‐based public programmes …