Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …

Purpose The aim of this study is to examine the role of relational benefits and brand
experience measurements on willingness to pay more (WPM), effects of word of mouth …

This research empirically explored the factors influencing the continuous use of mobile Apps
in Jordan. The research utilized the Theory of Planned Behavior, the Diffusion of Innovation …

Electronic payment options have mostly superseded traditional cash payment methods. The
growth of digital wallets, e-commerce, mobile payments, and other unusual payment …

Purpose This paper investigates the factors affecting customer lifetime value from an
attitudinal and behavioural brand loyalty perspective in the Internet service industry …

Purpose Banking services encounter major challenges in determining customer's
psychometric behavioral intentions. Scholars suggest that a theoretical approach to better …

Purpose This study aims to conduct a comprehensive bibliometric analysis, assessing
studies related to service quality and customer satisfaction in Islamic banking …

Contribution/Originality: This study contributes to the body of knowledge regarding Sharia
banks' corporate image and standardization and their significant influence on generating …

During the COVID-19 pandemic, the Indonesian banking industry showed positive
performance, high profitability, sustainable growth, and stability. Islamic banks grew by …

Purpose The main objective of this paper is to investigate the factors affecting customer
lifetime value (CLV) for Internet service providers in Jordan, namely, technical quality …