Customer experience in tourism: A review of definitions, components, and measurements

M Godovykh, ADA Tasci - Tourism Management Perspectives, 2020 - Elsevier
The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …

New directions in the sociology of tourism

SA Cohen, E Cohen - Current Issues in Tourism, 2019 - Taylor & Francis
This review article starts with an examination of the shifting nature of tourism discourse from
the 1960s up to the present, and then focuses on seven topics that we consider to be on the …

Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?

WM Lim, SF Yap, M Makkar - Journal of business research, 2021 - Elsevier
The proliferation of home sharing in the extant marketing and tourism literature has only
been accelerated in recent times due to the emergence of the sharing economy. This paper …

Understanding the relationships between tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend

G Prayag, S Hosany, B Muskat… - Journal of travel …, 2017 - journals.sagepub.com
The purpose of this study is to empirically test an integrative model linking tourists' emotional
experiences, perceived overall image, satisfaction, and intention to recommend. The model …

Celebrity endorsement in tourism: Attention, emotional arousal and familiarity

B Liu, B Moyle, A Kralj, Y Li - Tourism Management, 2023 - Elsevier
Celebrity endorsement in tourism is utilised by global marketing practitioners to attract
tourists to visit destinations. Despite this, studies are yet to assess the efficacy of two specific …

Mediating effects of place attachment and satisfaction on the relationship between tourists' emotions and intention to recommend

S Hosany, G Prayag, R Van Der Veen… - Journal of Travel …, 2017 - journals.sagepub.com
This study develops a model based on the developmental theory of place attachment. The
model considers the influence of tourists' emotions on place attachment and the mediating …

The experience of emotion: Directions for tourism design

S Volo - Annals of Tourism Research, 2021 - Elsevier
Tourists' emotions have a pivotal role in tourists' cognitive evaluations and behavioral
responses. Fleeting but powerful, emotions are associated with individuals' biological …

Emotions in tourism: Theoretical designs, measurements, analytics, and interpretations

S Hosany, D Martin… - Journal of Travel …, 2021 - journals.sagepub.com
The theorization of emotion receives considerable attention in contemporary tourism
literature. Remarkably, existing studies largely ignore the operationalization of emotion in …

Emotions as core building blocks of an experience

M Bastiaansen, XD Lub, O Mitas, TH Jung… - International Journal of …, 2019 - emerald.com
Purpose This paper aims to stimulate the discussion in the fields of hospitality, tourism and
leisure on what exactly constitutes “an experience” and how to measure it; the authors …

[HTML][HTML] Assessing the moderating effect of COVID-19 on intention to use smartphones on the tourist shopping journey

A García-Milon, C Olarte-Pascual… - Tourism Management, 2021 - Elsevier
This work proposes the first model to examine the moderating effect of the COVID-19
syndemic on the acceptance and use of smartphones during the tourist shopping journey …