[HTML][HTML] Opinion Paper:“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for …
Transformative artificially intelligent tools, such as ChatGPT, designed to generate
sophisticated text indistinguishable from that produced by a human, are applicable across a …
sophisticated text indistinguishable from that produced by a human, are applicable across a …
The potential of generative artificial intelligence across disciplines: Perspectives and future directions
In a short span of time since its introduction, generative artificial intelligence (AI) has
garnered much interest at both personal and organizational levels. This is because of its …
garnered much interest at both personal and organizational levels. This is because of its …
ChatGPT and consumers: Benefits, pitfalls and future research agenda
The need of the hour is to encourage research on topics with newness and novelty. In this
context, this article discusses multidimensional benefits and potential pitfalls of using …
context, this article discusses multidimensional benefits and potential pitfalls of using …
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Text-based chatbots are being touted as a disruptive innovation with unprecedented
business potential. However, frequent failures in human–chatbot conversations have led to …
business potential. However, frequent failures in human–chatbot conversations have led to …
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
X Ma, Y Huo - Technology in Society, 2023 - Elsevier
As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …
attention for its advanced AI-based text generation capabilities. However, the issue of …
The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
The growing usage of chatbots in the service industry indicates the ongoing transformation
occurring in this sector. However, minimal research has (i) investigated the important …
occurring in this sector. However, minimal research has (i) investigated the important …
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study
Purpose Given that managers play a crucial role in developing and deploying AI for
marketing financial services, this study was aimed at better understanding their awareness …
marketing financial services, this study was aimed at better understanding their awareness …
The user experience of ChatGPT: findings from a questionnaire study of early users
The launch of ChatGPT has attracted significant attention and showcased the potentially
game-changing capabilities of conversational AI. These capabilities, and lack of user …
game-changing capabilities of conversational AI. These capabilities, and lack of user …
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
artificial intelligence (AI) in customer-facing financial services, providing an overview of …
The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers' perspective
Purpose FinTech offers numerous prospects for significant enhancements and fundamental
changes in financial services. However, along with the myriad of benefits, it also has the …
changes in financial services. However, along with the myriad of benefits, it also has the …