Currently, there is no definitive conclusion in the literature regarding the relation between
quality management systems and organisational performance. Beyond that, a few studies …

This study aims to identify whether different research methods linking ISO 9001 and
performance have led to different results. To achieve that purpose, this study conducted a …

Operation management models have been developed according to changes in society's
demands, such as better working conditions, clean production, recyclable and reusable …

Purpose The purpose of this paper is to present the results of surveys conducted in the field
of level of e-commerce services quality. The criteria of quality of e-commerce services were …

The purpose of this paper is to define and subjectively measure ISO 9001 effectiveness as
the achievement of the standard's objectives and determine its impact on the performance …

This paper proposes a model for measuring the effectiveness of quality (ISO 9001) and food
safety (HACCP) systems, based on their stated objectives, when these systems are jointly …

Manufacturing organizations continue to face challenges related to sustainability
assessment in their current production process. This study aims to develop a structured …

Purpose–The purpose of this paper is to provide additional evidence of the impact of ISO
9001 effectiveness on three dimensions of a firm's performance, namely product quality …

Purpose–The purpose of this paper is to compare ISO 9001 certified and non-certified
manufacturing companies with regard to performance measures, both financial and non …

This study aims to analyse the main benefits observed due to ISO 9001: 2015
implementation and certification in Brazilian companies. A survey with market professionals …