The Business Intelligence impact on the financial performance of start-ups

Z Huang, KS Savita, J Zhong-jie - Information Processing & Management, 2022 - Elsevier
Business Intelligence goal is to investigate, integrate and logically collect and
multidimensional analysis of data from varied customer information sources, environment …

A Review on Machine Learning Methods for Customer Churn Prediction and Recommendations for Business Practitioners

A Manzoor, MA Qureshi, E Kidney, L Longo - IEEE Access, 2024 - ieeexplore.ieee.org
Due to market deregulation and globalisation, competitive environments in various sectors
continuously evolve, leading to increased customer churn. Effectively anticipating and …

Transforming sentiment analysis for e-commerce product reviews: Hybrid deep learning model with an innovative term weighting and feature selection

P Rasappan, M Premkumar, G Sinha… - Information Processing …, 2024 - Elsevier
Improving user satisfaction by analyzing many user reviews found on e-commerce platforms
is becoming increasingly significant in this modern world. However, accurately predicting …

Boosting ant colony optimization with reptile search algorithm for churn prediction

I Al-Shourbaji, N Helian, Y Sun, S Alshathri… - Mathematics, 2022 - mdpi.com
The telecommunications industry is greatly concerned about customer churn due to
dissatisfaction with service. This industry has started investing in the development of …

Building for tomorrow: Assessing the temporal persistence of text classifiers

R Alkhalifa, E Kochkina, A Zubiaga - Information Processing & …, 2023 - Elsevier
Performance of text classification models tends to drop over time due to changes in data,
which limits the lifetime of a pretrained model. Therefore an ability to predict a model's ability …

Clairvoyant: AdaBoost with Cost‐Enabled Cost‐Sensitive Classifier for Customer Churn Prediction

HK Thakkar, A Desai, S Ghosh, P Singh… - Computational …, 2022 - Wiley Online Library
Customer churn prediction is one of the challenging problems and paramount concerns for
telecommunication industries. With the increasing number of mobile operators, users can …

Customer churn prediction model in cloud environment using DFE-WUNB: ANN deep feature extraction with weight updated tuned Naïve bayes classification with …

SA Panimalar, A Krishnakumar - Engineering Applications of Artificial …, 2023 - Elsevier
With progressing competitive market, different organizations were desperate to hold this
churn rate as minimum value, hence to achieve this, building an effective (CCP) customer …

Model optimization analysis of customer churn prediction using machine learning algorithms with focus on feature reductions

SM Sina Mirabdolbaghi, B Amiri - Discrete Dynamics in Nature …, 2022 - Wiley Online Library
Currently, Customers are struggling to retain their business in today's competitive markets.
Thus, the issue of customer churn becomes a significant challenge for the industries. In …

Detecting the risk of customer churn in telecom sector: a comparative study

N Edwine, W Wang, W Song… - Mathematical …, 2022 - Wiley Online Library
Churn rate describes the rate at which customers abandon a product or service. Identifying
churn‐risk customers is essential for telecom sectors to retain old customers and maintain a …

Factors, Predictability and Explainability of Mobile Telephony Customer Departure in Telecommunications Companies: A Systematic Review of the Literature

D Freire, D Mauricio, JLC Sequera, D Fiallo - IEEE Access, 2024 - ieeexplore.ieee.org
The telecommunications sector has experienced exponential growth since the year 2000,
reaching 5.31 trillion users by 2022, generating $1.07 trillion in revenue for …