[HTML][HTML] Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
MM Mariani, N Hashemi, J Wirtz - Journal of Business Research, 2023 - Elsevier
Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …
map out research in this field, we conducted a systematic literature review (SLR) of …
COVID-19 pandemic digitization lessons for sustainable development of micro-and small-enterprises
Abstract The coronavirus (COVID-19) pandemic has undeniably influenced the global
economy and environment. Major victims of the COVID-19 outbreak are Micro and Small …
economy and environment. Major victims of the COVID-19 outbreak are Micro and Small …
ChatGPT for tourism: applications, benefits and risks
I Carvalho, S Ivanov - Tourism Review, 2024 - emerald.com
Purpose The rapid growth of artificial intelligence is disrupting various industries, including
the tourism sector. This paper aims to outline the applications, benefits and risks of ChatGPT …
the tourism sector. This paper aims to outline the applications, benefits and risks of ChatGPT …
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
X Ma, Y Huo - Technology in Society, 2023 - Elsevier
As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …
attention for its advanced AI-based text generation capabilities. However, the issue of …
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …
making. Based on the computers-are-social-actors paradigm, this study examines the …
Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
Digital technologies have dramatically changed business practices and consumer buying
behavior. This study integrates artificial intelligence technology, consumer engagement on …
behavior. This study integrates artificial intelligence technology, consumer engagement on …
AI-employee collaboration and business performance: Integrating knowledge-based view, socio-technical systems and organisational socialisation framework
The extant literature has outlined the significance of collaborative intelligence stemming
from effective partnership between artificial intelligence (AI) systems and human workers to …
from effective partnership between artificial intelligence (AI) systems and human workers to …
Artificial intelligence: a systematic review of methods and applications in hospitality and tourism
Z Doborjeh, N Hemmington, M Doborjeh… - International Journal of …, 2022 - emerald.com
Purpose Several review articles have been published within the Artificial Intelligence (AI)
literature that have explored a range of applications within the tourism and hospitality …
literature that have explored a range of applications within the tourism and hospitality …
Service robots: Applying social exchange theory to better understand human–robot interactions
Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …
human–robot interaction from a reciprocal exchange perspective. This paper applies social …