This paper reviews the research trends that link the advanced technical aspects of
recommendation systems that are used in various service areas and the business aspects of …

Omni-channel retailing is a popular strategy in a new retailing era when digitalization, social
media, big data and other emerging technologies (eg, Artificial Intelligence (AI), virtual reality …

The article reports on an exploratory, multisite case study of four organizations from the
insurance, banking, telecommunications, and e-commerce industries that implemented big …

This paper investigates how citizens' uncertainty in e-government services can be managed.
First, we draw from uncertainty reduction theory, and propose that transparency and trust are …

In this study we examine the effect of customers' participation in a firm's social media efforts
on the intensity of the relationship between the firm and its customers as captured by …

In recent years, big data has emerged as one of the prominent buzzwords in business and
management. In spite of the mounting body of research on big data across the social …

An online recommendation system (RS) involves using information technology and
customer information to tailor electronic commerce interactions between a business and …

The COVID-19 pandemic has highlighted the importance of online learning. As learner
autonomy is relatively high in online environments, learners must engage in self-regulated …

Although various kinds of personalization cues are pervasively used on websites, previous
research studies have treated web personalization primarily as a coarse-grained, monolithic …

Personalized services are diffusing rapidly in online shopping communities. However, the
current understanding of the influence of personalization is limited. This study extends …