Despite the rapid global revitalisation of urban water policy, and the universal need to
measure and improve organizational efficiency and productivity in all suppliers as a means …

The research on benchmarking analysis of the water and sewage industry has been
expanding over the years. Water utility benchmarking analysis is crucial for mitigating the …

The analysis of efficiency in the management of urban water services offers valuable
information both for the managers of this service and for public bodies in order to introduce …

Over the past twenty years there has been increasing interest in the productivity and
efficiency of, and the optimal structures for, the water supply and wastewater industries. In …

Airlines in the United States have encountered difficulties since September 11, 2001,
particularly on domestic routes. Figure 1.1 plots quarterly operating profit margins (profit from …

Adjusting for the operational environment in studies of performance measurement is very
important, otherwise the analysis may lead to unrealistic scores, especially when its …

In recent times the relative economic efficiency of urban water utilities has been neglected
as policymakers sought to secure urban water supplies. This paper is an effort to measure …

Decision makers must keep in mind that water services have an invaluable 'price'for the
public budget and society's welfare. However, due to the specific features of the service …

State-owned enterprises make up roughly 10 percent of the world economy, yet they are
woefully understudied. This handbook offers the first synthesis of the topic since the 1980s …

Although the Japanese water sector is economically and socially important, few empirical
studies are available to help analysts and policy-makers understand the performance …